How can I register my child’s absence with the Parent app?

If your child will not be coming for childcare because they are ill or you are going on holiday, you can register this using the ‘Absence’ button.

Important information:

  • Cancelling on the day the child is absent can be done via the Parent app:
    • Until 08.00 if your child attends an Up childcare centre
    • Until 13.30 on school days if your child attends out-of-school care

If you have cancelled your child’s care before that time via the Parent app, you may still use the day as an exchange day within our exchange policy. After the times mentioned above, you can only register the child’s absence by calling the Up location and you will not be able to use the day as an exchange day.

  • If you have cancelled your child’s care day, but you want to reinstate it, please call the location your child attends.

An example of cancelling your child’s care via the Parent app:
Your child goes to an Up childcare centre and you cancel their care before 8 o’clock in the morning via the Parent app. In this case you may use this day as an exchange day within our exchange policy.

If you have not installed the Parent app yet, you can see how to download the app here.


All questions

Questions? Call 070 - 7920101