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FAQ
Activities and methods
What is ‘Speelplezier’?
What is ‘Uk & Puk’?
What is Up Actief?
Types of care
What is ‘care during school time’ (overblijf)?
What are ‘extra hours’ (plusuren)?
What is ‘Speelstart’?
My child is aged between 4 and 13 years, what kinds of care are there?
What is ‘pre-school care’?
What is the difference between the Out-of-school care Total, Plus and Basic Packages?
My child is aged between 0 and 4 years, what kinds of care are there?
What is ‘Samenspel’?
Up Kinderopvang
Hoe gaan jullie om met het Coronavirus?
How often may my child go to pre-school?
Can I choose which days my child goes to the pre-school?
What is the difference between ‘peuteropvang’, ‘peuterspeelschool’ and ‘peuterspeelzaal’?
What is an ‘integrated child centre’ (integraal kindcentrum)?
What is a ‘community school’?
How does Up deal with infectious diseases and vaccinations?
Where can I find the Terms and conditions of Up?
Registration and costs
Why do I get 12 invoices a year for 40 weeks of care?
How do I know if an Up location has space for my child?
What is the net amount for childcare?
How can I register my child at Up?
Can I visit Up first?
Parent app
What are ‘school-free days’ (schoolvrije dagen)?
How does care credit work?
Where can I find photos in the Parent app?
Can I send messages to the pedagogical team?
How can I exchange a day with the Parent app?
How can I register my child’s absence with the Parent app?
What can I do with the childcare calendar?
How do I login to the Parent app for the first time?
How do I download and install the Parent app?
I have an out-of-school care contract including school holidays. So why do I have to apply for holiday care?
Can I cancel my extra care day?
How can I apply for an extra care day?
What can I do with my care credit?
Rules and conditions
How can I exchange a day?
How can I amend my contract?
Where can I find my invoices?
How can I terminate my contract?
Questions? Call
070 - 7920101
Request a tour
Subscribe
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FAQ
Contact
070 - 7920101
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