FAQ

Activities and methods

• What is ‘Speelplezier’?
• What is ‘Uk & Puk’?
• What is Up Actief?

Types of care

• What is ‘care during school time’ (overblijf)?
• What are ‘extra hours’ (plusuren)?
• What is ‘Speelstart’?
• My child is aged between 4 and 13 years, what kinds of care are there?
• What is ‘pre-school care’?
• What is the difference between the Out-of-school care Total, Plus and Basic Packages?
• My child is aged between 0 and 4 years, what kinds of care are there?
• What is ‘Samenspel’?

Up Kinderopvang

• How often may my child go to pre-school?
• Can I choose which days my child goes to the pre-school?
• What is the difference between ‘peuteropvang’, ‘peuterspeelschool’ and ‘peuterspeelzaal’?
• What is an ‘integrated child centre’ (integraal kindcentrum)?
• What is a ‘community school’?
• How does Up deal with infectious diseases and vaccinations?
• Where can I find the Terms and conditions of Up?

Registration and costs

• Why do I get 12 invoices a year for 40 weeks of care?
• How do I know if an Up location has space for my child?
• What is the net amount for childcare?
• How can I register my child at Up?
• Can I visit Up first?

Parent app

• What are ‘school-free days’ (schoolvrije dagen)?
• How does care credit work?
• Where can I find photos in the Parent app?
• Can I send messages to the pedagogical team?
• How can I exchange a day with the Parent app?
• How can I register my child’s absence with the Parent app?
• What can I do with the childcare calendar?
• How do I login to the Parent app for the first time?
• How do I download and install the Parent app?
• I have an out-of-school care contract including school holidays. So why do I have to apply for holiday care?
• Can I cancel my extra care day?
• How can I apply for an extra care day?
• What can I do with my care credit?

Rules and conditions

• How can I exchange a day?
• How can I amend my contract?
• Where can I find my invoices?
• How can I terminate my contract?